Customer Experience Representative at POINT – Print Outsource International

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Point was established in 2006 in response to a growing need from corporates to manage and measure their Print and Point of Sale spends. Many of our clients had their own internal print procurement operations but decided to outsource this operation to our specialist team. We partner closely with our clients to manage and identify the key areas of spend across the entire business. This includes Marketing, Point of Sale, In-Store Marketing, Permanent Units, Corporate Affairs, Transactional Print, Training and Direct Mail. Print and Point of Sale materials are often overlooked by management falling somewhere between procurement and marketing.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Lagos
Job Type: Full Time

Responsibilities

  • Receives customers’ requests by telephone / mail, analyzes requests and respond accordingly
  • Assists in resolving customer problems and complaints.
  • Recruit new customers and do follow up
  • Digital marketing & Cold calling
  • Attend to walk in customers
  • Involve in all forms of advertisement drive.
  • General office duties.

Qualifications and Requirements

  • Minimum of OND in Marketing, Business Administration, Computer Science, or Science related discipline.
  • Minimum of 1-3 years experience
  • Must possess excellent written and communication skills.
  • Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
  • Result driven, timely, innovative with good negotiating skills
  • Ability to self-motivate and multi-task, work independently or within a team
  • Proficiency in using Microsoft Applications such as Word, Excel
  • IT & Phone savvy.: Donot apply if you donot have basic computing skills
  • Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Remuneration

  • In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Application Closing Date
8th August, 2023.

Method of Application
Interested and qualified candidates should send their CV to: jobs@Pointsource.ng using the Job Title as the subject of the email.


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